Booking Policies

Bed Type Policy


Any request of bed type will be subject to availability, we can’t guarantee all the bed type request.

Age Requirement Policy


Guest below the 15 years old must be accompanied with parents. We respectfully reserves the right to check identification.

Extra Bed Policy


Could be setup in all room types, except; Superior, with additional charge

Connecting Room Policy


Any request of connecting room will be subject to availability. Available at Deluxe Pool View, Deluxe Pool Side and Deluxe Pool Access



Check-in & Check-out Policies

Check in Policy


Early check-in is not guaranteed and subject to availability.

Late Check out Policy


Late check out until 6 PM will be charged 50 % from Room Rate and full charge applied after 6 pm, and subject to availability.

Deposit Policy


Incidental deposit is applied upon arrival by cash or credit card.

ID Requirement


Valid ID required upon arrival is a must.

Payment policy


We accept almost all credit card and cash for the payment. Based on Government policy, settlement by credit card and cash payment are charged in local currency (IDR).



General Policies

Accessibility policy


We are very pleased to welcome all of the hotel guest, a disable access in room & hotel area is available.

Pet Policy


For the convenience of other guest, you are not permitted to bring a pet to room and hotel area.

Durian Policy


For the convenience of other guest to bring & eat Durian is forbidden in the room and hotel area.

Outside drink & food policy


Corkage charge will be applied if you bring outside food & drink to restaurant or pool area.

Smoking Policy


Smoking are strictly forbidden inside the room and some public areas. We respectfully reserves the right to assign the penalty.

Online Taxi Policy


For your convenience holiday, we provide you some transportation choices. Either Hotel Transportation, Local Transportation or Argo Taxi.

Film, Photography & Drone Policy


Hotel management is allowed for film, photography and drone activity for the third party with terms & conditions