Bed Type Policy
Any request of bed type will be subject to availability, we can’t guarantee all the bed type request.
Age Requirement Policy
Guest below the 15 years old must be accompanied with parents. We respectfully reserves the right to check identification.
Extra Bed Policy
Could be setup in all room types, except; Superior, with additional charge
Connecting Room Policy
Any request of connecting room will be subject to availability. Available at Deluxe Pool View, Deluxe Pool Side and Deluxe Pool Access
Check-in & Check-out Policies
Check in Policy
Early check-in is not guaranteed and subject to availability.
Late Check out Policy
Late check out until 6 PM will be charged 50 % from Room Rate and full charge applied after 6 pm, and subject to availability.
Incidental deposit is applied upon arrival by cash or credit card.
Valid ID required upon arrival is a must.
We accept almost all credit card and cash for the payment. Based on Government policy, settlement by credit card and cash payment are charged in local currency (IDR).
We are very pleased to welcome all of the hotel guest, a disable access in room & hotel area is available.
For the convenience of other guest, you are not permitted to bring a pet to room and hotel area.
For the convenience of other guest to bring & eat Durian is forbidden in the room and hotel area.
Outside drink & food policy
Corkage charge will be applied if you bring outside food & drink to restaurant or pool area.
Smoking are strictly forbidden inside the room and some public areas. We respectfully reserves the right to assign the penalty.
Online Taxi Policy
For your convenience holiday, we provide you some transportation choices. Either Hotel Transportation, Local Transportation or Argo Taxi.
Film, Photography & Drone Policy
Hotel management is allowed for film, photography and drone activity for the third party with terms & conditions